1. Scope of Refund Policy
This policy applies to eligible paid services on INTEST including test access fees, premium contest entries, and specific paid features where refund terms are published.
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Refund Policy
This policy explains when refunds are applicable, how requests are reviewed, and expected timelines for payment reversal or wallet credit processing.
Last updated: 30 April 2026
2. Eligible Refund Scenarios
Refunds may be considered for duplicate transactions, failed payment processing, technical issues that prevent test initiation, or cancelled events where platform delivery did not occur.
3. Non-Refundable Cases
Fees are generally non-refundable for completed attempts, missed schedules due to user-side delays, disqualifications from fair-play violations, or partial usage of paid access.
4. Arena Match Failure Refunds
If a match is cancelled before valid start or terminated due to platform-side failure, eligible entry credits are returned to wallet automatically as per event rules.
5. Scholarship and Reward Decisions
Scholarship outcomes and rank-based rewards are merit decisions, not purchases, and are therefore not subject to refund claims.
6. Refund Request Timeline
Users should raise refund concerns within 7 days of transaction date by sharing transaction ID, registered account details, and issue summary.
7. Processing Time
Eligible refunds are usually processed within 5-10 business days depending on payment provider timelines and verification checks.
8. Wallet Credit vs Source Refund
Some refunds may be issued as platform wallet credits for quick reuse, while others are returned to original payment source based on case type.
9. Abuse and Reversal Control
Repeated misuse, fraudulent claims, or policy abuse may result in rejection of claims and account action under platform integrity rules.
10. Contact for Refund Support
For refund help, contact support@intest.com with your transaction reference and issue details for quicker resolution.